Clients are more an more demanding, a good service is already a poor standard. Customer centric organization is a training that delivers structure and know about the latest trend in customer care and is personalized for middle and top management.
WHAT WILL YOU LEARN?
How to approach the customer doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.
The philosophies and operations of customer-centric businesses revolve around their most valuable customers and making sure they're happy.
Customer care developments
Learn from success – Case study
How to lead my organization to Customer centric attitude